Withdrawal Policy

Right of Withdrawal

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

Maximilian Parenza & Zio Tristan Mundry GbR
Holsteiner Chaussee 315
22457 Hamburg
Germany
Email: support@ice-white.com

by means of a clear statement (eg a letter sent by post or an e-mail) about your decision to withdraw from this contract. You may use the model withdrawal form provided below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you chose a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of the withdrawal from this contract.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods which was not necessary to check their condition, properties, and functioning.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out a form with this information and return it.)

To
Maximilian Parenza & Zio Tristan Mundry GbR
Email: support@ice-white.com

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

– Ordered on: [date]
– Received on: [date]
– Name of the consumer: [name]
– Address of the consumer: [address]
– Date
– Order number
– Signature (only if notification is on paper)